Rider support

Every question a rider could have can be found in this section. We try to answer every question you can have as a rider here.

Axel Dekker avatar Adrik avatar
35 articles in this collection
Written by Axel Dekker and Adrik
Delivery & orders

My bicycle just broke down, what do I do?

What to do when you have a flat tire, a broken chain or another problem with your bike that blocks you from finishing your order or shift.
Adrik avatar
Written by Adrik
Updated over a week ago

The products are damaged, what can I do?

What to do when the products you are delivering are damaged.
Axel Dekker avatar
Written by Axel Dekker
Updated over a week ago

The customer wants to change the delivery address, now what?

The customer gave up the wrong delivery address. What to do next?
Adrik avatar
Written by Adrik
Updated over a week ago

The store canceled my order, now what?

The store cancelled the order but you are already on your way?
Adrik avatar
Written by Adrik
Updated over a week ago

I can't find the pick-up location, now what?

What you need to do when you can't find the pick-up location
Axel Dekker avatar
Written by Axel Dekker
Updated this week

I can't find the drop-off location, what now?

What to do when you cannot find the drop-off location.
Axel Dekker avatar
Written by Axel Dekker
Updated over a week ago

The store is taking very long, what can I do?

This is what you do when you are waiting very long at a store.
Axel Dekker avatar
Written by Axel Dekker
Updated over a week ago

The package doesn't fit in the bag, what do I do next?

The delivery bag is full but there are packages left to be delivered
Adrik avatar
Written by Adrik
Updated over a week ago

I am doing my first order, how does it work?

A quick guide on picking up your first order and delivering it to the customer.
Adrik avatar
Written by Adrik
Updated over a week ago

I got a problem with a delivery, now what?

You got a problem with a delivery. Let's see how we can fix that.
Axel Dekker avatar
Written by Axel Dekker
Updated over a week ago

The customer does not accept the delivery, what can I do?

You are delivering an order, but the customer does not want to accept it. What do you do next?
Adrik avatar
Written by Adrik
Updated over a week ago

I need to return a delivery to the store, how?

When the customer is not at home, you need to deliver the order back to the store or to a neighbour.
Adrik avatar
Written by Adrik
Updated over a week ago

The customer isn't home, what do I do?

What to do when your customer is not home or opening the door
Adrik avatar
Written by Adrik
Updated over a week ago

I declined an order, what happens next?

What happens when you do not want to do a certain order and you decline it?
Adrik avatar
Written by Adrik
Updated over a week ago