I'm a Rider

Every question a rider could have can be found in this section. We try to answer every question you can have as a rider here.

Axel Dekker avatar Adrik avatar Joshelyn Villamar avatar
43 articles in this collection
Written by Axel Dekker, Adrik, and Joshelyn Villamar
Getting started

Here you can login when you work in Utrecht

The zone where you can be active in Utrecht
Adrik avatar
Written by Adrik
Updated yesterday

Here you can login when you work in Rotterdam

The zone where you can be active in Rotterdam
Adrik avatar
Written by Adrik
Updated yesterday

Here you can login when you work in Eindhoven

The zone where you can be active in Eindhoven
Adrik avatar
Written by Adrik
Updated yesterday

Here you can login when you work in Amsterdam

The zone where you can be active in Amsterdam
Adrik avatar
Written by Adrik
Updated yesterday

Here you can login when you work in The Hague

The zone where you can be active in The Hague
Adrik avatar
Written by Adrik
Updated yesterday

Working with Verloning.nl

Packaly requires riders to have a KVK number so they are able to register as freelancers, with Verloning.nl the process becomes easier.
Joshelyn Villamar avatar
Written by Joshelyn Villamar
Updated this week

I want to become a rider, what do I need to do?

Here you find the steps you go through when becoming a Packaly Rider
Adrik avatar
Written by Adrik
Updated over a week ago

What do I need before going to the KVK office?

Before we can start your onboarding, you have to complete your KVK registration.
Adrik avatar
Written by Adrik
Updated over a week ago

How do I apply for a KVK appointment?

We explain you how you get your appointment at the KVK office.
Axel Dekker avatar
Written by Axel Dekker
Updated over a week ago

I am not receiving any orders to deliver in an active city, why is that?

You are a Packaly rider but you're not receiving any orders in a city where Packaly is active in.
Joshelyn Villamar avatar
Written by Joshelyn Villamar
Updated over a week ago

What is the Packaly dresscode?

What we give you and what we recommend you to wear during a shift.
Adrik avatar
Written by Adrik
Updated over a week ago

The in-store Rider rules

We have a great code of conduct for the job, here it is explained.
Axel Dekker avatar
Written by Axel Dekker
Updated over a week ago

Can I sign up with Verloning.nl? Yes you can!

We do work with Verloning.nl, and this is how it works.
Axel Dekker avatar
Written by Axel Dekker
Updated over a week ago

I want to book a shift, how do I do that?

What you need to do when a new shift gets offered?
Adrik avatar
Written by Adrik
Updated over a week ago
Delivery & orders

My bicycle just broke, what do I do?

What to do when you have a flat tire, a broken chain or another problem with your bike that blocks you from finishing your order or shift.
Adrik avatar
Written by Adrik
Updated over a week ago

The products are damaged, what can I do?

What to do when the products you are delivering are damaged.
Axel Dekker avatar
Written by Axel Dekker
Updated over a week ago

The customer wants to change the delivery address, now what?

The customer gave up the wrong delivery address. What to do next?
Adrik avatar
Written by Adrik
Updated over a week ago

The store canceled my order, now what?

The store cancelled the order but you are already on your way?
Adrik avatar
Written by Adrik
Updated over a week ago

I can't find the pick-up location, now what?

What you need to do when you can't find the pick-up location
Axel Dekker avatar
Written by Axel Dekker
Updated over a week ago

I can't find the drop-off location, what now?

What to do when you cannot find the drop-off location.
Axel Dekker avatar
Written by Axel Dekker
Updated over a week ago

The store is taking very long, what can I do?

This is what you do when you are waiting very long at a store.
Axel Dekker avatar
Written by Axel Dekker
Updated over a week ago

The package doesn't fit in the bag, what do I do next?

The delivery bag is full but there are packages left to be delivered
Adrik avatar
Written by Adrik
Updated over a week ago

I am doing my first order, how does it work?

A quick guide on picking up your first order and delivering it to the customer.
Adrik avatar
Written by Adrik
Updated over a week ago

I got a problem with a delivery, now what?

You got a problem with a delivery. Let's see how we can fix that.
Axel Dekker avatar
Written by Axel Dekker
Updated over a week ago

The customer does not accept the delivery, what can I do?

You are delivering an order, but the customer does not want to accept it. What do you do next?
Adrik avatar
Written by Adrik
Updated over a week ago

I need to return a delivery to the store, how?

When the customer is not at home, you need to deliver the order back to the store or to a neighbour.
Adrik avatar
Written by Adrik
Updated over a week ago

The customer isn't home, what do I do?

What to do when your customer is not home or opening the door
Adrik avatar
Written by Adrik
Updated over a week ago

I declined an order, what happens next?

What happens when you do not want to do a certain order and you decline it?
Adrik avatar
Written by Adrik
Updated over a week ago