I am a Rider

Every question a rider could have can be found in this section. We try to answer every question you can have as a rider here.

Axel 🇳🇱 🇬🇧 avatar Adrik 🇳🇱🇬🇧 avatar Joshelyn Villamar avatar
47 articles in this collection
Written by Axel 🇳🇱 🇬🇧, Adrik 🇳🇱🇬🇧, and Joshelyn Villamar
Getting started

How does the Rider app work?

A short and clear description on how the rider app works before you get started
Axel 🇳🇱 🇬🇧 avatar
Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

What it means to be on the waitlist

We strive for a fair supply and demand between orders and Riders
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

Information about working with Verloning.nl

Packaly requires riders to have a KVK number so they are able to register as freelancers, with Verloning.nl the process becomes easier.
Joshelyn Villamar avatar
Written by Joshelyn Villamar
Updated over a week ago

I want to become a rider, what do I need to do?

Here you find the steps you go through when becoming a Packaly Rider
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

What do I need before going to the KVK office?

Before we can start your onboarding, you have to complete your KVK registration.
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

How do I apply for a KVK appointment?

We explain you how you get your appointment at the KVK office.
Axel 🇳🇱 🇬🇧 avatar
Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I am not receiving any orders to deliver in an active city, why is that?

You are a Packaly rider but you're not receiving any orders in a city where Packaly is active in.
Joshelyn Villamar avatar
Written by Joshelyn Villamar
Updated over a week ago

What is the Packaly dresscode?

What we give you and what we recommend you to wear during a shift.
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

The in-store Rider rules

We have a great code of conduct for the job, here it is explained.
Axel 🇳🇱 🇬🇧 avatar
Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I want to book a shift, how do I do that?

You can go active when you feel like
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago
Delivery & orders

My bicycle just broke, what do I do?

What to do when you have a flat tire, a broken chain or another problem with your bike that blocks you from finishing your order or shift.
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

The products are damaged, what can I do?

What to do when the products you are delivering are damaged.
Axel 🇳🇱 🇬🇧 avatar
Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

The customer wants to change the delivery address, now what?

The customer gave up the wrong delivery address. What to do next?
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

What you should know when delivering alcohol

Check the ID card before handing over the order, always
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

The store canceled my order, now what?

The store cancelled the order but you are already on your way?
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I can't find the pick-up location, now what?

What you need to do when you can't find the pick-up location
Axel 🇳🇱 🇬🇧 avatar
Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I can't find the drop-off location, what now?

What to do when you cannot find the drop-off location.
Axel 🇳🇱 🇬🇧 avatar
Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

The store is taking very long, what can I do?

This is what you do when you are waiting very long at a store.
Axel 🇳🇱 🇬🇧 avatar
Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

The package doesn't fit in the bag, what do I do next?

The delivery bag is full but there are packages left to be delivered
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I am doing my first order, how does it work?

A quick guide on picking up your first order and delivering it to the customer.
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I got a problem with a delivery, now what?

You got a problem with a delivery. Let's see how we can fix that.
Axel 🇳🇱 🇬🇧 avatar
Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

The customer does not accept the delivery, what can I do?

You are delivering an order, but the customer does not want to accept it. What do you do next?
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I need to return a delivery to the store, how?

When the customer is not at home, you need to deliver the order back to the store or to a neighbour.
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

The customer isn't home, how do I deliver at the neighbor?

What to do when your customer is not home or opening the door
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I declined an order, what happens next?

What happens when you do not want to do a certain order and you decline it?
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago