Something is wrong and you need to figure out how to solve this. Something very important to do first is following these easy steps:

  1. Is there something wrong with the app? Did it stop working? 
  2. Is there something wrong with your bike? Did it break? Flat tire?
  3. Are you hurt and cannot continue? Always call 112 first.

Why do we ask this?
We think that safety is more important than anything. Make sure that you are in a safe space where you cannot get more harm. Next, if you really need help right away contact our support team and we will make sure that we support you fixing the problem asap. 

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