We always try to deliver the package in the timeframe of 60 minutes that you have picked. When this is not the case and your package appears to be delivered, but you did not receive your package, we advise you to contact Packaly Support by chat. 

We will send you an update about the delivery

We will review the situation, contact the rider that is supposed to deliver your package and inform you about the status of your delivery. When we have more information we will immediately update you about the situation. 

Important note:
Keep in mind that we do a lof of deliveries for several partners. We want to make sure that we can support you with everything to get your package as soon as possible. We advice you to contact the store you ordered from as well. 

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