Packaly does their best when it comes to having professional riders. Even though you didn't have a satisfying experience with the rider assigned to your order, we like you to tell us more about the incident. 

We like you to explain us what happend

We want to know as much details from the rider you have a complaint about. Therefore we need the order number and an explanation of the situation occurred. Afterwards we'll contact the rider and keep you informed. 

Follow up to the rider and to you

We will always make sure that we have a follow up with you about the incident. Please keep in mind that this can be a process of several weeks. We want to investigate everything to the bottom.

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