First of all, are you allright? It's most important that we make sure that you are safe and sound and then start thinking of the necessary steps.

Don't worry, we will help you with every step that has to be taken. If you are able to, it is important you immediately contact us. In case medical assistance is needed, please call 112 first and make sure that you are out of further harm.

What to do with my order?

We will find one of your fellow riders that can deliver the order, we are in charge of this and make sure the customer will be updated about the situation. You just need to contact our support first. 

Insurance, who takes care of what?

Packaly does provide excess coverage for third-party property damage and/or third-party bodily injury if your personal policy does not provide coverage or if your policy does not adequately cover damages. 

If you are involved in an accident while you were on an active, please send a chat message to support by clicking on the chat in the right corner and we will fix the situation as fast as wel can.

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